Privacy Policy

Who We Are

Qymtron operates from Belgium and provides educational resources about emotional investing and financial decision-making. Our business address is Rue Jean Jaures 10, 7350 Hensies, Belgium. When we refer to "we," "us," or "our" in this document, we mean Qymtron and our authorized team members.

We're the data controller for the personal information you provide through our website and services. That means we decide how and why your data gets processed.

Information We Collect

Information You Give Us Directly

When you interact with our website or sign up for our webinars, you might share:

• Your name and email address when subscribing to our newsletter or registering for webinars
• Contact details when you reach out through our contact form
• Any additional information you choose to include in your messages to us
• Preferences you set for communication frequency or content topics

Information We Collect Automatically

Like most websites, we gather some technical information when you visit:

• Your IP address and general location (country or region level only)
• Browser type and device information
• Pages you visit on our site and how long you stay
• How you found us (search engine, direct link, referral)
• Date and time of your visits

We use standard web technologies like cookies and similar tracking tools. You can control these through your browser settings, though some features might not work as smoothly if you block them entirely.

How We Use Your Information

We're pretty straightforward about this. Here's what we do with your data:

We don't sell your personal information. Period. We're not in that business, and frankly, we find it distasteful.

Sharing Your Information

We keep your data within our small circle, but there are a few situations where we share it:

• Service providers: We use trusted third-party tools for email delivery, website hosting, and analytics. These companies can only use your data to help us provide our services.
• Legal requirements: If required by Belgian or EU law, or to protect our legal rights, we might need to disclose information to authorities.
• Business transitions: If Qymtron merges with another company or gets acquired, your data would transfer to the new owners (we'd notify you first).

All our service providers are carefully selected and contractually bound to protect your data. Most of them operate within the EU, which means they follow the same strict privacy rules we do.

Your Rights Under GDPR

As a Belgium-based company serving European users, we follow the General Data Protection Regulation. You have substantial control over your personal information:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide it in a common, machine-readable format within 30 days. No charge for the first request.

Correction and Updates

Spot something wrong? Let us know and we'll fix it promptly. You can update most information yourself through your account settings, or just email us.

Deletion (Right to Be Forgotten)

Want us to erase your data? We'll do it, unless we have a legitimate reason to keep it (like an ongoing legal matter or contractual obligation). We'll explain if we can't delete something.

Objection and Restriction

You can object to how we process your data, especially for marketing purposes. You can also ask us to limit processing while we resolve a concern you've raised.

Withdraw Consent

For anything based on your consent (like our newsletter), you can withdraw that consent anytime. Every email we send includes an unsubscribe link.

Data Security

We take security seriously, but we're also realistic about it. No system is 100% secure, and we won't pretend otherwise.

Here's what we do to protect your information:

• SSL encryption for all data transmitted to and from our website
• Secure, password-protected databases with limited access
• Regular security updates and monitoring
• Staff training on data protection and privacy best practices
• Restricted access to personal data on a need-to-know basis

If we ever experience a data breach that affects your information, we'll notify you and the relevant Belgian authorities within 72 hours, as required by GDPR.

How Long We Keep Your Data

We don't hoard data. We keep it only as long as necessary for the purposes we collected it:

• Newsletter subscribers: Until you unsubscribe, plus 30 days
• Webinar registrants: Two years after the last webinar you attended
• Contact form inquiries: Three years for record-keeping purposes
• Website analytics: Anonymized after 14 months
• Legal records: As long as required by Belgian law (typically 7 years for financial records)

After these periods, we either delete your data or anonymize it so it can't be linked back to you.

Cookies and Tracking

We use cookies to make our website work better. When you first visit, you'll see a banner asking for your cookie preferences.

Essential Cookies

These keep the website functional. They remember your language preference and whether you're logged in. We can't really turn these off without breaking things.

Analytics Cookies

These help us understand which pages are popular and where people get confused. We use this to improve the site. You can opt out of these.

Marketing Cookies

We currently don't use these, but if we ever do, we'll ask your permission first and explain exactly what they do.

Most browsers let you control cookies through their settings. Check your browser's help section for instructions. Keep in mind that blocking all cookies might affect your experience on our site.

International Data Transfers

We primarily store data within the European Union. If we ever need to transfer data outside the EU, we'll use appropriate safeguards like Standard Contractual Clauses approved by the European Commission.

Some of our service providers (like certain cloud hosting services) might process data in other countries. When this happens, we ensure they provide adequate protection that meets EU standards.

Children's Privacy

Our services aren't designed for anyone under 16. We don't knowingly collect information from children. If you're a parent and think your child has given us their information, please contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if you're subscribed) or through a prominent notice on our website.

The "Last Updated" date at the top tells you when we last revised this policy. We encourage you to review it periodically, especially if it's been a while since your last visit.

Belgian Data Protection Authority

While we hope to resolve any concerns directly, you have the right to file a complaint with Belgium's Data Protection Authority (Gegevensbeschermingsautoriteit/Autorité de protection des données) if you believe we've mishandled your personal information.

You can reach them at their Brussels office or through their website. We'd prefer you contact us first though, so we can try to fix whatever went wrong.